Account Manager
 
Baltimore, MD
 
JC Law is the largest family law practice in the state of Maryland with additional offices throughout the mid- Atlantic region. Established in 1992, the firm has grown in both size and capability into its current leadership position amongst some of the nation’s top family law firms.
 
We are in the business of perfecting the art of practicing law. Our unique approach to litigation, client relationships, and business management is fully encapsulated in what we call The Perfect Client Lifecycle. This ethos is the philosophical foundation of what we strive to do as well as the operational roadmap that guides how we practice law daily.
 
We are rapidly expanding our footprint. Our success over previous years has created an unprecedented opportunity to grow our firm in terms of employees, clients served, and geographic influence. We are in the midst of a multi-year, multi-state and multi-city growth plan. Talent will be the fuel that powers this rapid expansion across the region as we launch multiple new offices over the coming years.
 
We are Entrepreneurial Litigators. Our experienced leadership team, talented workforce of legal professionals and our unique approach to the business of law have established our reputation as a best-in-class family, civil, and criminal litigation firm. This is where litigators learn to be litigators.
 
We compete for talent! We know the talent we are seeking to hire have options and are discerning about where they choose to work. We strive to be the employer of choice for top talent in the family, civil and criminal arenas. Our approach to attracting the best lawyers and supporting staff is simple: Provide a strongly competitive compensation package and pair it with a benefits package to take care of your health and retirement needs. Finally, we provide advancement and development opportunities all while providing you a network of support to do your best work and achieve your career goals.
 
Your role:
 
We are seeking to add a Sales Account Manager to our rapidly expanding practice. This position requires close coordination with a team of intake sales professionals and the legal team supporting the client to resolve complex payment/billing issues across your personal book of business from day one. You will be directly involved with the firm’s clients and managing their billable accounts. In this role, you will be tasked with managing the ongoing client relationship per the firm’s Perfect Client Lifecycle management system and ensuring our clients provide payments to their active accounts so the attorney and paralegal teams can continue providing them outstanding legal representation.
 
Your responsibilities:
 

• Serve as a pivotal point of contact for maintaining and enhancing our client service reputation
• Manage the communication, touchpoint tracking, and collection of payments from clients
• Direct the priorities and activities of legal teams servicing clients based on their payment history
• Ensure the weekly generation of ~50K of revenue from your dedicated client book of business
• Generate weekly/monthly reports detailing revenue performance to direct the legal team
• Ensure continuous client communication via phone, mail, internet, and in-person interactions
• Maintain accurate client records of retainer balances, payments, credits & follow-ups

 
Your background:
 
We believe results count for more than years of experience. If you prove to be capable of delivering value for your clients and the firm, there is no restriction on how high or how fast you can rise.

• Prior experience providing relationship-centered client service, acting as a primary point of contact
• Have managed a personal book of business to include revenue generation and client relationship
• Strong attention to detail – precision in processing payments and managing client records
• Comfortable having difficult conversations with clients regarding payments owed to the firm
• Able to maintain accurate client accounts including record-keeping of retainer balances, payments, credits, and collection activities as well as forecasting potential revenue generation
• Highly reliable – punctuality and attendance are directly correlated to success in this role
• Prior experience managing delinquent client accounts while maintaining client satisfaction
• Exceptional personal organization and communication skills across a wide audience

 
What we offer:
 
We understand that the talent market is competitive. We want candidates to see us as the employer of choice based on our value proposition composed of compensation, resources, and benefits.
 
Compensation:

• The base salary range for this role is $60,000-$70,000 annually (commensurate with ability)
• Potential to earn bonus in addition to base salary based on revenue generation
• Periodic compensation reviews & subsequent pay raises when deliverables are met
• Rapid promotability for motivated employees to advance and take on more responsibility

 
Resources:

• Consistent new client flow via an in-house sales & marketing team to support revenue activities

 
Benefits:

• Full medical, dental, and vision healthcare plans including an HSA option
• 100% employer-paid healthcare premiums for individual employees
• 401K retirement plan with employer Profit Sharing contribution(no worker contribution needed)
• 2 weeks PTO and sick time, with the ability to roll over 40 hrs of unused PTO from year to year
• Flexibility to work remotely 1 day per week after 90 days
• Perks including a gym membership rebate, weekly paid lunches, monthly happy hours, and more!

 
EEOP Statement: All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state, or local laws. All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties that will be required in this position.